Terms & Conditions

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Jenlis Inc. // Terms and Conditions

 

Methods of Payment:

All payments must be made with U.S. Funds.  Cash, wire, check or money order made payable to Jenlis Inc.  We also accept the following credit cards:  American Express, Discover, MasterCard, Visa.

There will be a $20.00 service charge on any returned check.

 

Payment Terms:

Due date is determined by the date of the invoice.

All payments not made with cash or credit card at the time of purchase are due within 30 days (Net 30) unless otherwise agreed upon in writing.  Payments not received within 30 days of the invoice date will be subject to a service charge of two percent (1.5%) per month.

 

Shipping Terms:

Items in stock will be shipped within 3 business day.  You will be notified of any backorders within 2 business days of placing your order.

Special order – please allow 2-3 weeks for delivery (example – personalized HOPR logos)

Order confirmation and shipment tracking number will be emailed at the time the order is shipped.

 

Warranty:

Seller warrants products to the extent that Seller will determine to repair or replace product if by reason of faulty material, workmanship, or manufacturer defect under normal use and service when properly assembled using assembly instructions and using the product in the proper manner set forth in the instructions.

This warranty shall not apply to any product which has been misused or altered.

 

Refund/Return Policy:

Buyer agrees to inspect the product upon arrival.  If an item is damaged during shipping or is missing parts upon receipt, buyer must contact seller within 30 business days, seller will replace the item or parts at no charge.  Buyer will be required to return all damaged merchandise and packaging.  It is the buyer’s responsibility to take into account the product description prior to purchase.  If an item is unsatisfactory, a written explanation is required before the item is considered for refund.  Exchanges and refunds are granted on a case by case basis.

 

Cancellation:

An order may be cancelled up until the payment has been processed.  When payment is processed, buyer is responsible for payment and must refer to Refund/Return Policy.