Terms & Conditions
Bettermilk Inc. is owned by Jenlis Incorporated.
SHIPPING AND RETURN POLICY
SHIPMENTSJenlis will attempt to honor special shipping requests (e.g. leave the shipment with a neighbor, leasing office or Signature Required, please make sure to note it in the “Comment” section), but reserves the right to select the carrier and manner of shipment. When possible, orders received by 12 noon US central time will be shipped out the same day. Order received after 12 noon will be shipped the next business day. Products are currently shipped via FedEx, SpeeDee Delivery, or USPS (US postal services), and, if an email address is provided, will also contain your FedEx / SpeeDee/ USPS tracking number. NOTE: Outgoing shipments do not require signature confirmation, so if no one is present when the delivery arrives, the delivery driver can leave the item in a safe place, out of sight and out of weather, at the driver’s discretion. Lost or damaged items must be reported as noted in Product Acceptance below.
All shipping and delivery dates provided are estimates only, and customer will pay all applicable shipping and handling charges. All products are sold and shipped F.O.B. Winona, Minnesota, or direct from manufacturers in certain cases, with title and risk of loss passing to customer upon tender to carrier at shipping location.
All orders requesting expedited shipping (other than standard ground delivery) must be received before 12 p.m. central standard time. Orders received of this nature after 12 p.m. CST will be sent out the next business day.
NOTE: Any free shipping offers/promotions are valid in the 48 contiguous U.S. states only.
INTERNATIONAL CUSTOMERS: Products can generally be shipped to any postal address in the world, and are currently shipped via FedEx or, USPS (US postal services), generally if and as specified in any “Contact Us” form. Jenlis will confirm and provide a requested quote, generally within the next business day. Complete address, telephone number with area code and email address are required for international delivery estimates.
Please call Jenlis at +1 507 452 5511 to place the order, if the shipping address is outside US.
Approximate Costs of International Shipments (exclusive in all cases of product duties, tariffs, etc.):
- For Canada, rate starts at $25 per product (final cost depends on the exact location), and for Europe (Great Britain, Germany, Sweden, etc.) starts at $35 (final cost depends on the exact location).
If you have any problems with your order (missing, incorrect product, shipping damages, etc.), please contact Jenlis by phone or email within seven days of receipt to arrange for a replacement or credit, as long as all products subject to this policy are pre authorized for return by Jenlis, and are returned by the customer in its original, unused condition.
Additionally, if any Bettermilk branded product does not work better than any other towel, coat or rake on the market, or if you are dissatisfied with it in anyway, Jenlis will accept return of the product for refund, and prorated for wear and tear. All return/refund requests must be made within 30 days of receipt, and the returned product must:
- be clean;
- not be missing or, have any broken / damaged parts; and
- be returned with Invoice and Jenlis’s return authorization code, and within 30 days from the date of receipt.
All customers are responsible for returned product shipping costs.
ONE YEAR LIMITED WARRANTY
Jenlis will repair or replace, at our option and after inspection in our facility, any new or remanufactured product manufactured and sold by Jenlis that is defective by means of material and/or workmanship for a period of one year from invoice date, and when returned by the original customer within this period at such customer’s expense and accompanied by copy of invoice and the product model and serial number where applicable. Jenlis’s limited warranty expressly excludes any damage or failure based on accidents, alteration, misuse, neglect, improper installation, abuse, or when used in applications for which they were not designed or approved, or in any manner not in compliance with then-current safety and operating instructions. Jenlis products are not intended for commercial use and such use will void any warranty.
Repair or replacement as specified above shall be the exclusive remedy and sole liability of Jenlis for breach of the limited warranty, and Jenlis disclaims and excludes any other liability of any kind, including such claims based on product removal, installation, transportation, labor, inconvenience, damage of other components, personal injury or property damage.
For all other products, Jenlis will pass along the unexpired balance of any third-party manufacturer’s limited warranty, and any such warranty claims shall be made by customer directly to the third-party manufacturer.
NO OTHER WARRANTIES OF ANY KIND APPLY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JENLIS AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION, AND SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSIONS MAY NOT APPLY TO YOU.
However, in the event that a court of competent jurisdiction adjudges Jenlis liable for any damages that are limited or excluded by these Terms of Sale, customer agrees to accept the lesser of the amount adjudged or $2,000 in full resolution of such damages or claims.
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care. By using our site, you are giving us permission to contact you regarding future product information, specials, promotions and other Jenlis related media, newsletters, posts, and mailings.
If you have any questions, please feel free to call (877-356-6455 or 507-452-5511) or email us.